Smart Routing · Live

Watch a call route itself.

Click any caller below. The phone answers with full context before staff lift the handset.The phone answers with full context before staff lift the handset.

UniVoxx desk phone showing an incoming family call routed by the PointClickCare Marketplace integration

Incoming · Smart Routing

JSJohn Smith
Family · Son

Frank Smith · Room 105

→ West Wing · Room 105 station

JSJohn Smith - Family · Son
→ Frank Smith · Room 105

SCSarah Chen - Family · Daughter
→ Maria Chen · Room 202 · Wing C

MSMedline Supplies - Vendor · Delivery
→ Mike Davis · Maintenance

?Unknown caller - No record match
→ Operator queue · 24/7 fallback

Now Available Integrate with PointClickCare through Marketplace

View our Marketplace listing →

Context · Routing · Sync

The phone system for
first-class care.

CONTEXT

Full caller picture on the first ring

Family name, relationship to resident, room number, callback - all on the phone display before staff lift the handset.

ROUTING

Straight to the right station

Calls automatically route to the resident's wing, station, or assigned nurse - with fallback to a 24/7 operator queue. No bouncing around.

SYNC

Always current, always live

Resident moves rooms, new admit, family contact changes - your phone system reflects it within minutes. Zero manual entry.

Live today with PointClickCare through Marketplace, other EMR integrations coming soon. Ask us about yours.

How It Works

Three steps, zero manual entry.

Call arrives

A family member, physician, or vendor dials your main line - same numbers, same phones, nothing new to learn.

Caller matched

The platform checks resident contact records in real time and identifies who's calling and who they're calling about.

Phone rings with context

Right room. Right person. Right away. Unknown callers route to a 24/7 operator fallback queue.

See it live on
your phones.

Book a walkthrough and watch a family call route itself to the right nurses station.

Book a 20-Minute Demo Call (800) 626-8187

We pick up. We show up. - The UniVoxx Promise